ITIL Service Charter – From Strategy to Design in Service Portfolio Management
Neven Zitek
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
ITIL Application Management Lifecycle – within IT Service Lifecycle
Everything we use on our computers and mobile devices are applications of some sort. Even now, as you’re reading this...
Everything we use on our computers and mobile devices are applications of some sort. Even now, as you’re reading this blog post, you are using an application for browsing the web. I’m guessing that you’ve...
