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ISO-20000-ITIL-blog

Tag: “Internal Audit”

How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared...
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the...
What is the purpose of the internal audit report in ISO 20000?
Most of us like to know when we did something well. It’s even better if it comes in writing. On...
Most of us like to know when we did something well. It’s even better if it comes in writing. On the other side, if something is not as it should be – there are a...
How to create an ISO 20000 internal audit checklist
Implementation and management of an ISO 20000-based Service Management System (SMS) has many challenges. But, sooner or later, organizations overcome...
Implementation and management of an ISO 20000-based Service Management System (SMS) has many challenges. But, sooner or later, organizations overcome them. One element of the SMS that companies must always keep their eyes on is...
ISO 20000 internal audit – What is it and why is it important?
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a...
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a never-ending story. But, to start improvements (or, sometimes, corrections), you need to start somewhere. The...