ISO-20000-ITIL-blog

Tag: “release”

ITIL – Service Validation and Testing
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release...
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release and Deployment Management Part I – General principles and service testing, but instead of yet...
Post Implementation Review – Buzzword, or mighty tool?
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you...
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you guessed it – resolving incidents that arose as a consequence of the change). It’s not...
ITIL Definitive Software Library and Definitive Hardware Store
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And...
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And on the other side is IT, which is supporting those operations as one of the...
ITIL Release and Deployment Management Part 2 – deployment methods and early life support
For those of you who just tuned in, note that there is a part one of this article: ITIL Release and...
For those of you who just tuned in, note that there is a part one of this article: ITIL Release and Deployment Management Part I – General principles and service testing, so I suggest that you...
ITIL Release and Deployment Management Part I – General principles and service testing
I’m sure that I’m not the only witness of the “instant service deployment” practice, which is most noticeable in a...
I’m sure that I’m not the only witness of the “instant service deployment” practice, which is most noticeable in a MS Windows® environment where software used for service delivery (Active Directory, file sharing, e-mail, etc.) is...
Using ISO 20000 to control IT services
If we want to improve our service, we have to control it; otherwise, we will come dangerously close to chaos....
If we want to improve our service, we have to control it; otherwise, we will come dangerously close to chaos. The question here is: How can we control it? With processes! The ISO/IEC 20000 has...