ISO-20000-ITIL-blog

Tag: “remediation”

What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is,...
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while...