ISO-20000-ITIL-blog

Tag: “SACM”

Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions....
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions. Although that’s good for consultants (there are always potential customers), people inside the IT Service...
How to use ITIL to prepare the Service Asset & Configuration Management Plan
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because...
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because it enables you to perform changes in a controlled manner, allowing beneficial changes to be...
Three main activities to set up ITIL Service Asset and Configuration Management
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for...
Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for processes. The first time I had a project task to establish a Service Asset and...