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ISO-20000-ITIL-blog

Tag: “scope”

SMS Policy – How to create it according to ISO 20000
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s...
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s favorite topics. Sure, management of the IT organization is deeply involved in the above-mentioned topics,...
How to define the scope of the SMS in ISO 20000
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And,...
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And, then the headache starts. Let’s assume you already have ISO 9001 or ISO 27001 in place, and...