ISO-20000-ITIL-blog

Tag: “service level”

ITIL Reactive and Proactive Capacity Management
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features...
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features and constraints defined within Service Strategy patterns of business activity (PBA), levels of service (LOS), and...