ISO-20000-ITIL-blog

Tag: “service value”

5 excuses why IT organizations avoid ITIL implementation
In my line of work, even in this day and age I come across many IT organizations that don’t follow...
In my line of work, even in this day and age I come across many IT organizations that don’t follow any ITSM guidelines or principles. With a long history and widespread adoption within the industry,...
ITIL CSI 7-step improvement process: How to analyze and present findings
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the...
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the following article if you haven’t already: ITIL CSI 7-step improvement process: What is it all...
ITIL CSI 7-step improvement process: Start gathering the data
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core...
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core of the ITIL CSI: 7-step improvement process. In my honest opinion, this process is the main...
ITIL CSI 7-step improvement process: What is it all about?
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while...
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while providing value to customers. But, while ITSM-oriented organizations generally can cope with the concept of...
ITIL – Service Validation and Testing
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release...
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release and Deployment Management Part I – General principles and service testing, but instead of yet...