ISO-20000-ITIL-blog

Tag: “sla frameworks”

ITIL – Service Level Agreements: Designing frameworks
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what...
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what you get), I’ve tried to emphasize the importance of Service Level Management. If that article...