Overcoming the 3 key challenges of ISO 20000 implementation in SMEs
Branimir Valentic
Implementing an ISO 20000-based Service Management System (SMS) brings many changes to a company’s everyday life. It affects almost all...
Implementing an ISO 20000-based Service Management System (SMS) brings many changes to a company’s everyday life. It affects almost all employees involved in delivering IT services, as well as the services themselves. There are many...
