ITIL Service Charter – From Strategy to Design in Service Portfolio Management
Neven Zitek
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
ITIL Risk response measures and recovery options from catastrophic events
IT Service Continuity is one of those ITIL chapters that emphasizes the strong relationship between business needs (and requirements) and the...
IT Service Continuity is one of those ITIL chapters that emphasizes the strong relationship between business needs (and requirements) and the IT service provider, because once a worst-case scenario happens – everything after that will either...
How to use ITIL to avoid 50% of IT project failures
Branimir Valentic
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when...
It’s no secret that IT projects fail. What can’t be agreed upon is by which percentage. Many years ago, when I entered the Project Management world, I was told that as many as half of...
