4 Crucial Techniques for Convincing your top Management to Implement ISO 20000
Branimir Valentic
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001,...
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001, international standard for quality management). That doesn’t mean, however, that it’s not worth implementing. On...
IT Service Management communication according to ISO 20000
Whether you have an important decision for your employees, or you have to motivate employees to follow your ideas and...
Whether you have an important decision for your employees, or you have to motivate employees to follow your ideas and principles, communication is a tool you could, or better to say – should, exploit to...
Main obstacles during ISO 20000 implementation and how to overcome them
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project...
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project you consider important. A lot of enthusiasm, energy and motivated people. Planning is, usually, the...
