How ITIL can help reduce the gap between customers and the IT department
Branimir Valentic
I have witnessed a situation where an IT department designed and implemented a service that they find useful and functional....
I have witnessed a situation where an IT department designed and implemented a service that they find useful and functional. And, no one else. The result was that resources were spent, service was implemented, but...
5 excuses why IT organizations avoid ITIL implementation
Neven Zitek
In my line of work, even in this day and age I come across many IT organizations that don’t follow...
In my line of work, even in this day and age I come across many IT organizations that don’t follow any ITSM guidelines or principles. With a long history and widespread adoption within the industry,...
ITIL – Framing the value of services (part II)
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as...
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as a service example, we’ve established that value is a byproduct of service outcomes, and not...
ITIL strategy – Framing the value of services (part I)
In this day and age, I still see many organizations that operate their IT departments as just that: IT departments...
In this day and age, I still see many organizations that operate their IT departments as just that: IT departments – a group of employees who have the required know-how for operating a network, servers,...
