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ITIL / ISO 20000 document template:

Service Management System (SMS) Policy

The aim of this document is to define the purpose, direction, principles and basic rules of IT Service Management and it is applied to the entire Service Management System (SMS).

The document is optimized for small and medium-sized organizations – we believe that overly complex and lengthy documents are just overkill for you.

US$ 19.90*


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THIS TEMPLATE IS ALSO AVAILABLE AS PART OF THESE DOCUMENTATION TOOLKITS:

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DOCUMENT FEATURES

Overview

Compliant with – ISO/IEC 20000-1:2011 clauses 4.3.1.; 4.1.1.a), 4.1.2, 4.1.4
Format – MS Word 2007, MS Word 2010, MS Word 2013
Number of pages – 5
Document language – English. For other languages click here: Deutsch, Español.

USABILITY

Can I edit the document? – Yes. The document is fully editable – just enter information specific to your company.
Can I use this to become certified? – Yes. The documentation template may be used for ITIL / ISO 20000 certification audit purposes.
Well-defined instructions – Document templates contain an average of twenty comments each, and offer clear guidance for filling them out.
Designed with your company in mind – The template was created for small and medium-sized businesses.

WHAT OUR CUSTOMERS SAY ABOUT US

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.
Simon Eade
ProAV Ltd

Free preview

The document is fully editable so that you can adapt it to your company design.
Documents include placeholder marks for all information you. need to complete
Each document includes comments and information, which guides you through completion.

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ITIL® AND ISO 20000 DOCUMENTATION TOOLKITS:

Right for your business?

The ITIL® and ISO 20000 Documentation Toolkits were developed especially for small to mid-sized businesses to minimize the time and costs of implementation. The free toolkit preview lets you see exactly what you’re buying, how the template looks, and just how easy it is to complete.

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FAQs: Buying the ITIL® and/or ISO 20000 individual document templates

 

How will l receive the template?

After payment confirmation, we'll send you an email that contains a link to download the document. It's super easy.

What payments do you accept?

You may pay with major credit card, or via wire transfer from your bank account.

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We use Secure Socket Layer (SSL) technology, which is the industry standard and considered one of the safest systems for online payment. Your account details and credit card information are encrypted and go straight to the payment processor. We won’t have access to your payment information, and we won’t store it in any form.

Which currencies are accepted?

We can accept 50-plus common currencies for payment, including Swiss Francs, US Dollars, British Pounds and Euros.

I’m not quite certain that this is the document I need. May I see it first?

Of course! Click on “Free Demo,” submit your name and email address, and you’ll have access to a free document preview before you make your purchase decision. You’ll see how the template looks, and how simple it is to complete.

mmenu-branimir

Branimir Valentic
ITIL/ISO 20000 expert

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Learn more about the 20000Academy

 

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 13485, ISO 14001, ISO 45001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

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OUR CLIENTS

OUR PARTNERS

  • Advisera is Exemplar Global Certified TPECS Provider for the IS, QM, EM and AU Competency Units.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.