Search results for: "change evaluation"

ITIL – Change Evaluation Process

Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user groups (standard change), or introduce new equipment and services to the existing environment (normal...

Three key elements of assessment and evaluation of changes according to ITIL

Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people… etc. But, are they all important enough? Do they all need the same approach? This question can sound...

Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed

A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because...

ITIL/ISO 20000: What is the job of the Change Manager?

Did you know that changes make up a significant source of new incidents? Sure, here I mean unsuccessful or poorly made changes. Actually, no one likes them, neither the business nor IT. A newly...

Elements of Change Management in ITIL

If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally, reluctant to changes. Changes impose high levels of risk and no one likes disruption...

What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?

From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management (SACM) as complicated. I have to tell you that you are not alone. I...

IT Service Management

IT Service Management is a practice that focuses on delivering IT services, and those services must be aligned with business needs. It’s a major shift from management of individual IT technologies and components. When...

Post Implementation Review – Buzzword, or mighty tool?

I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you guessed it – resolving incidents that arose as a consequence of the change). It’s...

Service Transition in ITIL

Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service Providers are usually most afraid of. Transition is known to be the source of...

12 steps in the transition from ISO 20000 2011 to 2018 revision

Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous version. The new version of ISO 20000:2018 adopts the HLS (High Level Structure). This...