Search results for: "change evaluation"

Overview of ISO 20000:2018 structure and requirements

The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework...

ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences

Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly, I always receive a bunch of questions related to the Service Level Agreement (SLA;...

5 key benefits of ISO 20000 implementation

I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it from the positive side – at least you have a concrete goal. Yes, there...

Is ITIL applicable for small companies as well?

Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation – for what kind of organizations is ITIL suited? What kind of organizations implement ITIL...

Three main activities to set up ITIL Service Asset and Configuration Management

Starting from scratch gives you the opportunity to set things up as you find appropriate. This is also true for processes. The first time I had a project task to establish a Service Asset...

Transition planning and support – bridging design and operation

There are few processes inside the current version of ITIL that are less known, but certainly not less important. The transition planning and support process is one of them. I have to admit, companies...

ITIL CSI 7-step improvement process: Start gathering the data

Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core of the ITIL CSI: 7-step improvement process. In my honest opinion, this process is the...

ITIL Availability Plan – A document you need, but probably don’t have

Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service Operation, Service Transition, Service Design, or Service Strategy. IT organizations are generally most interested...

What is ISO 20000?

Click here for a simple, straightforward guide to ISO 20000 requirements. Understand what ISO 20000 is and why ISO 20000 is good for your organization.

ITIL Event Management – Entry point of Service Operation

How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively relies on end-users reporting issues to the Service Desk, you may want to learn...