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Download a complimentary white paper that will guide you through the basics of ISO 20000. It will also explain how applying the standard can help improve your business.

  • Understand how ISO 20000 helps your company manage IT services effectively
  • Find out the Key Benefits of the standard for your business
  • Discover how to implement ISO 20000
  • Learn more about the mandatory steps to become a certified company

ITIL and ISO 20000 tools


ITIL ROI calculator


The ROI calculator is an advanced tool to help perform a cost benefit analysis. Understand the true cost of implementation and whether this investment makes sense for your business – perfect for senior decision makers or …




ITIL Gap Analysis Tool


While performing daily IT Service Management activities i.e. supporting your users, maintaining the services…etc. you are performing activities which are part of your internal processes. How efficient are they? Is something missing? What …




ISO 20000 Gap Analysis Tool


The ISO 20000 Gap Analysis Tool can be used to check your organizations conformability with ISO 20000 requirements. Through a series of easy-to-answer questions you’ll get a concrete understanding …



Free live consultation

Speak to our resident ITIL and ISO 20000 consultants to understand what next steps you and your organization need to take. If things get confusing, you need expert advice.

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  • Exemplar Global (formerly RABQSA) is leading international authority in certification of training providers.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.
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