Why is ISO 20000 a good idea for your organization?
The benefits of ISO 20000 cannot be overstated; companies large and small have used this standard to great effect, discovering and securing tremendous cost and efficiency savings. Here are just a few of these benefits:
Improve your image and credibility – ISO 20000 is the only internationally recognized standard for IT service management. Its international adoption has been rapid in recent years, as organizations see it as a key differentiator in the marketplace. And, as a popular and proven standard, you can be sure of the efficacy and scalability of the processes.
Become more productive – Gain a competitive advantage through increased efficiency and effectiveness due to more reliable IT services. With everybody clear about who does what and when, you’ll reduce both the number of incidents and your ability to handle them.
Increased customer satisfaction – Whether it’s your internal or external customers, you’re able to deliver improved IT services that better meet their needs – while at the same time better protecting the company, its assets, shareholders and directors.
Benchmark and improve – You can compare your organization’s processes and activities against theinternational standard for ITSM (you can then easily indentify and implement any necessary improvements). And, because an independent certification body audits your company, you (and anyone interacting with your organization) can be sure you’re meeting the required level.
Fully integrated processes – ISO 20000 helps you align IT services with the wider business strategy. You can ensure your company is focused on the IT service management solutions best suited to serving your customers and the needs of the business.
Reduce the cost of IT – Better understand and manage the cost of IT. Plan future financial costs with greater accuracy and clarity. With simpler processes and clear responsibilities, you can operate a leaner, more efficient service.
Create a culture of continual improvement – the business environment does not sit still, particularly in our age of digital and technological innovation. Ensuring your organization is always improving processes in reaction to customer feedback is not just a nice-to-have; it’s essential for a company’s longevity. And this also extends to improvements identified internally, changing technology and developing business norms.
Become more agile and change quickly – ISO 20000 creates the solid framework of best practice that helps support innovation. Change in your organization can be handled more adeptly and with greater speed, meaning you reduce internal and external risk levels and are more likely to meet your organizational objectives.
Gain a competitive advantage – Through more effective and efficient delivery of IT services, you can give your organization tangible advantages over your competitors. For example, you can reduce IT issues and respond to them faster, freeing up more of your time for strategic IT development in your organization.