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Free webinar – How to Implement Incident Management According to ISO 20000

Presenter (in English): Branimir Valentic

Branimir Valentic
Webinar aimed to help IT service management professionals who are implementing or improving the ISO 20000 incident management process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to ISO 20000.

Language: English

Format: Recorded webinar

Duration: 58m 47s

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Register for this webinar to learn about:

  • What are the ISO 20000 requirements for the incident management process?
  • What are the activities within the scope of the process?
  • What is a major incident, what are the ISO 20000 requirements, and how can you comply with them?
  • What is the logical structure of the activities?
  • Which roles are important for the process?
  • How to explain the benefits of the implementation to your management

Target audience:

This training is designed for professionals with little or no experience in ISO 20000, including:

  • IT service management professionals
  • IT managers / SMS managers
  • Everyone involved in delivering and/or supporting IT services
  • Members of top management responsible for IT
  • IT service management consultants

Presented by: Branimir Valentic

Branimir Valentic

Branimir Valentic is an IT governance and ITIL and ISO 20000 expert. He has deep and practical experience in ITIL & ISO 20000 implementation.

Branimir is an expert in IT service management (consultancy, training, and tools), IT governance (training and consulting), project management, and consultancy in IT and telecommunication. He holds the following certificates: ITIL Expert, ITIL4 Managing Professional, ISO 20000, ISMS Lead Auditor, and PRINCE2 Practitioner.

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Learn more about the 20000Academy

20000Academy is one of the Academies of advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 13485, ISO 14001, ISO 45001, IATF 16949, ISO/IEC 17025, AS9100, and ISO 20000. Over the years, Advisera has become a global leader in the provision of web-based training and documentation developed by the leading experts.

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

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