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ITIL/ISO 20000 Webinars

If you are an IT professional with the task of implementing processes and/or functions according to ITIL or ISO 20000, and you are not quite sure where to begin, our webinars (online trainings) are the perfect solution for you.

Online Trainings via Webinar

The basic elements of ITIL Service Asset and Configuration Management (SACM) [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - January 25, 2017

class="time-container ">Time: 9:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Service Asset and Configuration Management (SACM) process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.


How to use a Documentation Toolkit for the implementation of ITIL / ISO 20000 [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - February 8, 2017

class="time-container ">Time: 9:00 AM (Convert to your time zone)

Webinar designed for companies that are planning to implement ITIL / ISO 20000 using the Do-It-Yourself approach. During this webinar you will be able to see whether the templates, know-how, and support from 20000Academy are applicable to your implementation project.


ITIL Service Catalogue from scratch [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - February 22, 2017

class="time-container ">Time: 9:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Service Catalogue Management process. The webinar explains the structure of this process and the Service Catalogue, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.


ITIL Incident Management Process Demystified [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - March 8, 2017

class="time-container ">Time: 9:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Incident Management process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.


An overview of the ITIL Change Management Process [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - March 22, 2017

class="time-container ">Time: 9:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Change Management process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.


How to sell ISO consulting services [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - September 13, 2017

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Webinar designed for consultants for ISO 9001, ISO 14001, ISO 27001, and other ISO management standards. The webinar explains how to sell your knowledge in this very competitive market.


How to integrate ISO 27001 and ISO 20000 [free webinar on demand]

Available as: Webinar on demand

Date: Thursday - November 17, 2016

class="time-container hideWebinarDateClass">Time: 9:00 AM (Convert to your time zone)

Webinar designed for organizations that have implemented either ISO 27001 or ISO 20000, and want to implement the other one, or want to implement both standards at once for the first time. The webinar explains the benefits of having an integrated management system, as well as the optimal steps in making this integration.


Free live consultation

Speak to our resident ITIL and ISO 20000 consultants to understand what next steps you and your organization need to take. If things get confusing, you need expert advice.

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