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ITIL/ISO 20000 Webinars

If you are an IT professional with the task of implementing processes and/or functions according to ITIL or ISO 20000, and you are not quite sure where to begin, our webinars (online trainings) are the perfect solution for you.

Oct
31
2018

ITIL Service Catalogue from scratch [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - October 31, 2018

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Webinar aimed to help IT Service Management professionals who are implementing or improving the Service Catalogue Management process. The webinar explains the structure of this process and the Service Catalogue, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.

Nov
07
2018

How to sell ISO consulting services [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - November 7, 2018

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Webinar designed for consultants for ISO 9001, ISO 14001, ISO 27001, and other ISO management standards. The webinar explains how to sell your knowledge in this very competitive market.

Dec
12
2018

An overview of the ITIL Change Management Process [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - December 12, 2018

class="time-container ">Time: 9:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Change Management process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.

Feb
06
2019

How to use a Documentation Toolkit for the implementation of ITIL / ISO 20000 [free webinar]

Available as: Live webinar, Webinar on demand

Date: Wednesday - February 6, 2019

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Webinar designed for companies that are planning to implement ITIL / ISO 20000 using the Do-It-Yourself approach. During this webinar you will be able to see whether the templates, know-how, and support from 20000Academy are applicable to your implementation project.

WEBINARS FOR WHICH ONLY THE RECORDINGS ARE AVAILABLE

ITIL Incident Management Process Demystified [free webinar on demand]

Available as: Webinar on demand

Date: Thursday - January 1, 1970

class="time-container hideWebinarDateClass">Time: 12:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Incident Management process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.

The basic elements of ITIL Service Asset and Configuration Management (SACM) [free webinar on demand]

Available as: Webinar on demand

Date: Wednesday - October 7, 2015

class="time-container hideWebinarDateClass">Time: 9:00 AM (Convert to your time zone)

Webinar aimed to help IT Service Management professionals who are implementing or improving the Service Asset and Configuration Management (SACM) process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.

How to integrate ISO 27001 and ISO 20000 [free webinar on demand]

Available as: Webinar on demand

Date: Thursday - November 17, 2016

class="time-container hideWebinarDateClass">Time: 9:00 AM (Convert to your time zone)

Webinar designed for organizations that have implemented either ISO 27001 or ISO 20000, and want to implement the other one, or want to implement both standards at once for the first time. The webinar explains the benefits of having an integrated management system, as well as the optimal steps in making this integration.

mmenu-branimir

Branimir Valentic
ITIL/ISO 20000 expert

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