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Implement ITIL® and ISO 20000 quickly and easily
(without a consultant or the usual headaches)

 

20000Academy is the new, modern way to implement ITIL and ISO 20000 in your company. Smart, simple and cost effective; our service gives you all the documents, advice and support you need to do-it-yourself.

 

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Free Virtual Consultant For ITIL and ISO 20000

Your own personal virtual consultant, Oscar the Owl, will guide you through the stages of understanding, preparing and implementing ITIL and/or ISO 20000 for your company. Get all the attention and support of a real-life consultant, without the jaw-dropping invoice.

 

What are your first steps?

Understand whether you need ITIL and/or ISO 20000 and whether they are appropriate for your situation.

Evaluate your options

Go it alone, pay for a consultant or choose the do-it-yourself with support approach.

Learn how to do-it-yourself

The tools and resources you need for the do-it-yourself with help approach.

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Begin implementation

Receive all the documentation, guidance and support you need.

Prepare your management

Collate all information into one concise and persuasive presentation to your teams and key decision makers.

Prepare your project

Get organized, start collecting information and understand the people and resources you’ll need.

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ITIL® Documentation Toolkit

Get all the documentation templates you need to quickly and easily comply with ITIL best practices. Each document comes with a simple-to-understand guide for completion.

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ISO 20000 Books

Get the help you need for implementing ISO 20000 with this range of books. Written in a clear and easy-to-read format, you’ll find guidance on preparing for ISO implementation project or certification audit, plus assistance for managing your ISO documentation – all in plain English.

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Free Expert Consultations

Speak to our ITIL and ISO 20000 experts for free. You can book a personal one-on-one consultation and get the help you need. Move from confusion to clarity in just one conversation and get practical next steps.

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Free downloads

Want to find out which are the mandatory documents for ITIL & ISO 20000 implementation? Check out our free downloads with white papers, case studies, checklists, templates, and other materials.

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Why choose 20000Academy?

 

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Expertise

Comprehensive toolkits created by ITIL and ISO 20000 experts.

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Fast and Easy

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Human touch

We’re not just a website; we’re real people here to help you.

Detailed guidance with our ITIL and ISO 20000 Blog

How personal certificates can help your company’s IT Service Management

Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes a (significant) difference. I have seen, many times, companies that struggle with personal certificates for their people (or candidates for the job). Is it necessary to have that certificate? And ...Read more

Do you need an IT Service Manager for ITIL/ISO 20000?

No matter whether you are implementing (some of) the ITIL processes/functions or an ISO 20000-based Service Management System (SMS), IT Service Management (ITSM) is a discipline that includes organizational capabilities that use available resources to deliver services to your customer(s). Maybe it sounds complex, but see it from a management point ...Read more

How to find clients for your ITIL/ISO 20000 consultancy

Although some people have excellent expert knowledge in the ITIL or ISO 20000 areas, that doesn’t guarantee that they will be successful in business. Why? It’s because if they don’t know how to sell those skills – i.e., find clients – what’s the point? There will be someone with more ...Read more

ISO 20000 Customer Portfolio – A perfect overview of all IT services provided

For some of you it may sound strange, but in my experience, many people in IT Service Management (ITSM), while implementing ISO 20000, have issues with the Business Relationship Management (BRM) process. BRM is certainly not one of the operational processes, and that’s usually the source of the problems. ISO ...Read more

ITIL/ISO 20000 Service Level Requirements – Ensure you deliver what the customer asked for

It’s probably happened more than once: an IT service achieves Go-Live maturity, only for you to figure out that it’s not what the customer asked for. That’s bad news. The good news is that it could have been the customer who discovered that, instead of you. Whatever the case is ...Read more

How to manage service management records according to ISO 20000

Have you ever been in a situation when you had to make a decision, but you had almost no information? Sooner or later, each one of us gets into such a situation in our lifetime. You trust your feelings, and … whatever will be, will be. Decisions on managing an ...Read more
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