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- Books
PREPARING FOR ISO CERTIFICATION AUDIT: A PLAIN ENGLISH GUIDE
In this book Dejan Kosutic, an author and experienced ISO consultant, is giving away his practical know-how on preparing for ISO certification audits. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn more about certification audits.
Managing ISO Documentation: A Plain English Guide
In this book Dejan Kosutic, an author and experienced ISO consultant, is giving away his practical know-how on managing documentation. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn on how to handle ISO documents.
Preparations for the ISO Implementation Project: A Plain English Guide
In this book Dejan Kosutic, an author and experienced ISO consultant, is giving away his practical know-how on preparing for ISO implementation. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn about preparations for ISO implementation projects.
ISO Internal Audit: A Plain English Guide
In this book Dejan Kosutic, an author and experienced ISO consultant, is giving away his practical know-how on ISO internal audits. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn and more about internal audits.
Implement ITIL® and ISO 20000 effortlessly
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Implement your own ITIL and ISO 20000 and achieve certification with the help of our guided documentation.
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ITIL® AND ISO 20000 DOCUMENTATION
See ITIL® and ISO 20000 Documentation Toolkits in action
You really can implement ITIL® and ISO 20000 by yourself – all you need is our documentation toolkits, along with included guidance and support. Our toolkits and other resources were developed for ease of use and to be understandable, with no expert knowledge required.
What’s more, here at the 20000Academy, we eliminate the stress and headache that can come with doing it yourself, and you’ll eliminate the huge price tag that comes with a consultant.
We’ve calculated your savings, and we estimate that you will save over 90% compared to the cost of a consultant. In other words, you’ll save thousands of dollars – with no drop in quality!
POPULAR ITIL/ISO 20000 FREE DOWNLOADS
Checklist of Mandatory Documentation Required by ISO/IEC 20000-1:2011
White paper, PDF format
Knowing what documents and records are necessary for ISO/IEC 20000-1:2011 can be confusing. This white paper clarifies exactly what documentation you need, as well as outlining non-mandatory documents that are commonly used. It also offers help on structuring these documents, in a straightforward and easy-to-follow format.
Download now
Checklist of recommended ITIL documents for processes and functions
Checklist, PDF format
Implementation of the ITIL processes, i.e., functions requires proper planning in order to be fully functional once support for live services starts. So, every process needs documentation to describe its purpose, activities, roles, and measurement. This is a prerequisite for a managed and controlled IT Service Management environment. Once the processes/functions become operational, additional documents will be generated. This list enables you to get a clear picture and understanding of which documents are needed for efficient management of processes and functions according to the ITIL framework.
Download nowOnline compliance & maintenance software
Manage your ITIL/ISO 20000 compliance projects with ease.
Conformio is an out-of-the-box online software solution that provides your small or mid-sized business with clear steps to implement compliance and privacy projects, and helps you maintain your compliance documents and processes all in one place.
ITIL/ISO 20000 Webinars
Hear what the experts have to say
How to use a Documentation Toolkit for the implementation of ITIL / ISO 20000 [free webinar]
Available as: ,
Date: Wednesday - July 10, 2019
ITIL Service Catalogue from scratch [free webinar]
Available as: ,
Date: Wednesday - September 4, 2019
How to sell ISO consulting services [free webinar]
Available as: ,
Date: Wednesday - November 6, 2019
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