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ITIL® AND ISO 20000 DOCUMENTATION
See ITIL® and ISO 20000 Documentation Toolkits in action
You really can implement ITIL® and ISO 20000 by yourself – all you need is our documentation toolkits, along with included guidance and support. Our toolkits and other resources were developed for ease of use and to be understandable, with no expert knowledge required.
What’s more, here at the 20000Academy, we eliminate the stress and headache that can come with doing it yourself, and you’ll eliminate the huge price tag that comes with a consultant.
We’ve calculated your savings, and we estimate that you will save over 90% compared to the cost of a consultant. In other words, you’ll save thousands of dollars – with no drop in quality!
POPULAR ITIL/ISO 20000 FREE DOWNLOADS
Checklist of Mandatory Documentation Required by ISO/IEC 20000-1:2011
White paper, PDF format
Knowing what documents and records are necessary for ISO/IEC 20000-1:2011 can be confusing. This white paper clarifies exactly what documentation you need, as well as outlining non-mandatory documents that are commonly used. It also offers help on structuring these documents, in a straightforward and easy-to-follow format.
Download now
Checklist of recommended ITIL documents for processes and functions
Checklist, PDF format
Implementation of the ITIL processes, i.e., functions requires proper planning in order to be fully functional once support for live services starts. So, every process needs documentation to describe its purpose, activities, roles, and measurement. This is a prerequisite for a managed and controlled IT Service Management environment. Once the processes/functions become operational, additional documents will be generated. This list enables you to get a clear picture and understanding of which documents are needed for efficient management of processes and functions according to the ITIL framework.
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Hear what the experts have to say
ITIL Service Catalogue from scratch [free webinar]
Available as: ,
Date: Wednesday - May 12, 2021
Webinar aimed to help IT Service Management professionals who are implementing or improving the Service Catalogue Management process. The webinar explains the structure of this process and the Service Catalogue, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.
How to perform an internal audit remotely [free webinar]
Available as: ,
Date: Thursday - May 27, 2021
Webinar designed for internal auditors for ISO 9001, ISO 14001, ISO 27001, and other ISO management standards. The webinar explains what changes must be made, and what risks and obstacles must be considered during the preparation, performance, and reporting of a remote internal audit.
An overview of the ITIL Change Management Process [free webinar]
Available as: ,
Date: Wednesday - June 30, 2021
Webinar aimed to help IT Service Management professionals who are implementing or improving the Change Management process. The webinar explains the structure of this process, as well as important activities and roles for the successful adaptation of the process according to the ITIL recommendations.
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Advisera is Exemplar Global Certified TPECS Provider for the IS, QM, EM, TL and AU Competency Units.
ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
DNV GL Business Assurance is one of the leading providers of accredited management systems certification.
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