Mark Hammar
May 22, 2017
Implementation, maintenance, training, and knowledge products for Information Security Management Systems (ISMS) according to the ISO 27001 standard.
Automate your ISMS implementation and maintenance with the Risk Register, Statement of Applicability, and wizards for all required documents.
All required policies, procedures, and forms to implement an ISMS according to ISO 27001.
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Compliance and training products for critical infrastructure organizations for the European Union’s Network and Information Systems cybersecurity directive.
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Company-wide training program for employees and senior management to comply with Article 20 of the NIS 2 cybersecurity directive.
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Implementation, training, and knowledge products for Quality Management Systems (QMS) according to the ISO 9001 standard.
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Implementation, training, and knowledge products for Environmental Management Systems (EMS) according to the ISO 14001 standard.
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Implementation and training products for Occupational Health & Safety Management Systems (OHSMS) according to the ISO 45001 standard.
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Implementation and training products for medical device Quality Management Systems (QMS) according to the ISO 13485 standard.
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Compliance products for the European Union’s Medical Device Regulation.
All required policies, procedures, and forms to comply with the EU MDR.
Implementation products for Information Technology Service Management Systems (ITSMS) according to the ISO 20000 standard.
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Implementation products for Business Continuity Management Systems (BCMS) according to the ISO 22301 standard.
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Implementation products for testing and calibration laboratories according to the ISO 17025 standard.
All required policies, procedures, and forms to implement ISO 17025 in a laboratory.
Implementation products for automotive Quality Management Systems (QMS) according to the IATF 16949 standard.
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Implementation products for aerospace Quality Management Systems (QMS) according to the AS9100 standard.
All required policies, procedures, and forms to implement an aerospace QMS according to AS9100.
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Handle multiple ISO 27001 projects by automating repetitive tasks during ISMS implementation.
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Implementation, maintenance, training, and knowledge products for the IT industry.
Automate your ISMS implementation and maintenance with the Risk Register, Statement of Applicability, and wizards for all required documents.
Documentation to comply with ISO 27001 (cybersecurity), ISO 22301 (business continuity), ISO 20000 (IT service management), GDPR (privacy), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
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Compliance, training, and knowledge products for essential and important organizations.
Documentation to comply with NIS 2 (cybersecurity), GDPR (privacy), ISO 27001 (cybersecurity), and ISO 22301 (business continuity).
Company-wide training program for employees and senior management to comply with Article 20 of the NIS 2 cybersecurity directive.
Accredited courses for individuals and security professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 27001 and the ISMS using Advisera’s proprietary AI-powered knowledge base.
Implementation, training, and knowledge products for manufacturing companies.
Documentation to comply with ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
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Implementation, training, and knowledge products for transportation & distribution companies.
Documentation to comply with ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety), and NIS 2 (critical infrastructure cybersecurity).
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Implementation, maintenance, training, and knowledge products for telecoms.
Automate your ISMS implementation and maintenance with the Risk Register, Statement of Applicability, and wizards for all required documents.
Documentation to comply with ISO 27001 (cybersecurity), ISO 22301 (business continuity), ISO 20000 (IT service management), GDPR (privacy), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
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Get instant answers to any questions related to ISO 27001 and the ISMS using Advisera’s proprietary AI-powered knowledge base.
Implementation, maintenance, training, and knowledge products for banks, insurance companies, and other financial organizations.
Automate your ISMS implementation and maintenance with the Risk Register, Statement of Applicability, and wizards for all required documents.
Documentation to comply with ISO 27001 (cybersecurity), ISO 22301 (business continuity), GDPR (privacy), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
Accredited courses for individuals and security professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 27001 and the ISMS using Advisera’s proprietary AI-powered knowledge base.
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Documentation to comply with ISO 27001 (cybersecurity), ISO 9001 (quality), GDPR (privacy), and NIS 2 (critical infrastructure cybersecurity).
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Get instant answers to any questions related to ISO 27001 (ISMS) and ISO 9001 (QMS) using Advisera’s proprietary AI-powered knowledge base.
Implementation, training, and knowledge products for hospitals and other health organizations.
Documentation to comply with ISO 27001 (cybersecurity), ISO 9001 (quality), ISO 14001 (environmental), ISO 45001 (health & safety), NIS 2 (critical infrastructure cybersecurity) and GDPR (privacy).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
Accredited courses for individuals and professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 27001 (ISMS), ISO 9001 (QMS), and ISO 14001 (EMS) using Advisera’s proprietary AI-powered knowledge base.
Implementation, training, and knowledge products for the medical device industry.
Documentation to comply with MDR and ISO 13485 (medical device), ISO 27001 (cybersecurity), ISO 9001 (quality), ISO 14001 (environmental), ISO 45001 (health & safety), NIS 2 (critical infrastructure cybersecurity) and GDPR (privacy).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
Accredited courses for individuals and professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 27001 (ISMS), ISO 9001 (QMS), and ISO 14001 (EMS) using Advisera’s proprietary AI-powered knowledge base.
Implementation, training, and knowledge products for the aerospace industry.
Documentation to comply with AS9100 (aerospace), ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
Accredited courses for individuals and professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 9001 (QMS) and ISO 14001 (EMS) using Advisera’s proprietary AI-powered knowledge base.
Implementation, training, and knowledge products for the automotive industry.
Documentation to comply with IATF 16949 (automotive), ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
Accredited courses for individuals and professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 9001 (QMS) and ISO 14001 (EMS) using Advisera’s proprietary AI-powered knowledge base.
Implementation, training, and knowledge products for laboratories.
Documentation to comply with ISO 17025 (testing and calibration laboratories), ISO 9001 (quality), and NIS 2 (critical infrastructure cybersecurity).
Company-wide cybersecurity awareness program for all employees, to decrease incidents and support a successful cybersecurity program.
Accredited courses for individuals and quality professionals who want the highest-quality training and certification.
Get instant answers to any questions related to ISO 9001 and the QMS using Advisera’s proprietary AI-powered knowledge base.
If you are familiar with how a Quality Management System (QMS) works, or any other management system for that matter, you will likely understand the concept of having a management representative for the QMS. This concept of having one member of top management who is the focal person for the management system has been a requirement for a long time, providing one point of access for QMS matters for customers, employees, external auditors, and interested parties when there is a question about the QMS.
However, if you follow the developments of ISO 9001:2015, upon which the requirements of AS9100 Rev D for an aerospace QMS are based, you may have heard that the management representative has been removed from the ISO 9001:2015 standard. This is not the case with the AS9100 Rev D standard. Here is more information about what it includes and some reasons why this was not removed.
The requirements for management representative have been added to clause 5.3 (organizational roles, responsibilities, and authorities), which is part of the leadership requirements in the standard and discusses the need for top management to assign responsibilities and authorities throughout the organization. There are five specific responsibilities that the standard requires top management to assign:
These requirements are in common with ISO 9001:2015.
The additional requirements that have been added for an aerospace QMS involves top management appointing a specific person from the company management team to be the management representative, who is responsible to provide oversight to the above responsibilities. This person must also have the freedom and access to top management when there needs to be resolution of quality management issues. An additional note suggests that the management representative can also include responsibility to act as a liaison with external parties on QMS matters. So, the management representative has the overall responsibility and authority for the QMS throughout the company, just as in previous QMS standards.
You may ask why this requirement for one person to have overall responsibility for the QMS has been removed from other standard, but not AS9100 Rev D – and this is a good question. While I cannot claim to have knowledge of what the technical committee was thinking, it seems that the decision came from the fact that for many companies, it does not matter whether the five listed responsibilities are done by one person, as long as they are assigned to a responsible person in the company. In smaller companies where people have many different responsibilities, it might be better to distribute these responsibilities, and in a larger company with many locations these responsibilities may be covered by different people at different sites.
However, one of the reasons that this has been added back for the aerospace QMS is likely due to legal requirements that exist for the aerospace sector. Many aviation authorities have the legal requirement that the person in the company or location who is responsible for quality has a direct reporting link to the top management of that company in order to avoid conflicts of interest in quality matters. For instance, the aviation authorities do not want the quality manager to report to the production manager, as this could cause problems if a decision on the acceptability of products or services comes up – this report needs to go directly to the top executive in order to mediate in such issues. The AS9100 Rev D standard includes the same freedom and access requirements, and this practice is also a good idea for other industries as well.
It is important to remember that the requirements for a management representative have never been that this was the sole job for this person, and it was often filled by a manager who had other responsibilities, such as the quality manager. As such, these additional responsibilities were not an excessive burden and many companies that are not in the aerospace industry are still keeping this designation.
It can very often be helpful to have one person who is the focal contact for the QMS when customers or other interested parties have questions, and the management representative fulfills this role quite well. So, along with providing a good model for avoiding conflicts of interest when it comes to quality, the management representative position can help avoid duplication of efforts when it comes to QMS maintenance, saving you time, money, and other resources in the process.
Use this free downloadable AS9100 Rev D Implementation Diagram to manage implementation of AS9100 Rev D.
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