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Articles
														ISO 20000
											How to choose an ITIL/ISO 20000 Incident Manager: 5 main characteristics
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											How to avoid unsatisfied customers by managing problems and incidents according to ISO 20000
by Antonio Jose Segovia
							
												
		
Articles
														ISO 20000
											ITIL Incident Management benefits – Simple explanation for your top management
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											ITIL Incident Management – How to separate roles at different support levels
by Neven Zitek
							
												
		
Articles
														ISO 20000
											All about Incident Classification
by Drago Topalovic
							
												
		
Articles
														ISO 20000
											Major Incident Management – when the going gets tough…
by Drago Topalovic
							
												
		
Articles
														ISO 20000
											Incident resolution and closure: Waiting for the fat lady to sing
by Drago Topalovic
							
												
		
Articles
														ISO 20000
											A trip of 1,000 miles begins with the first step – Initial diagnosis of an incident
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											5 biggest challenges while setting up the Incident Management process
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											How to measure Incident Management efficiency according to ITIL
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											ITIL Incident Management – How does it influence customer satisfaction?
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											ISO 20000 Incident and Service Request Management – Increasing efficiency with information flow
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											Security incidents – How to approach them using ITIL and ISO 20000
by Branimir Valentic
							
												
		
Articles
														ISO 20000
											Incident Record – you can’t live without it
by Branimir Valentic
							
												
		
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