How to translate ITIL/ISO 20000 language into business language understandable by your management
Branimir Valentic
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and...
Involvement of your management during ITIL or ISO 20000 implementation is – unavoidable. Sometimes you will need a (implementation) project budget and sometimes you will need a sponsor (your “political” patron inside the organization). Whatever the reason,...
What are the most common ISO 20000 implementation myths?
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong...
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong with that. But, the point is that there are, maybe, even more obstacles, which people...
ITIL and ISO 20000 – How to setup the Capacity Management process
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in...
When I started exploring ITIL and ISO 20000, what I figured out is that the Capacity Management process is involved in many operational activities, but also in most of the other IT Service Management (ITSM) processes....
5 key benefits of ISO 20000 implementation
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it...
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it from the positive side – at least you have a concrete goal. Yes, there will...
Who is your ideal project manager for ITIL/ISO 20000 implementation?
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the...
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the topic is ITIL or ISO 20000 – implementation is the topic that creates the most interest. Implementations...
Is ITIL applicable for small companies as well?
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation –...
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation – for what kind of organizations is ITIL suited? What kind of organizations implement ITIL –...
