Transition planning and support – bridging design and operation
Branimir Valentic
There are few processes inside the current version of ITIL that are less known, but certainly not less important. The...
There are few processes inside the current version of ITIL that are less known, but certainly not less important. The transition planning and support process is one of them. I have to admit, companies that...
ITIL Application Management Function – Custodian of application knowledge
I spoke to a lady from HR (Human Resources) when she was upset; she was trying to explain to me...
I spoke to a lady from HR (Human Resources) when she was upset; she was trying to explain to me that she doesn’t understand questions from developers and that she doesn’t know how to explain...
Financial Management for IT services – theory and practice
Most of the people working in IT care about services they provide, Service Level Agreements (SLAs), vendors, suppliers, technology… but,...
Most of the people working in IT care about services they provide, Service Level Agreements (SLAs), vendors, suppliers, technology… but, there are always a lot of questions concerning financial issues of the IT services. How...
ITIL Service Acceptance Criteria – keep control in your hands
Most of you have experienced a situation where a service is released, and then a lot of time is spent...
Most of you have experienced a situation where a service is released, and then a lot of time is spent on fulfilling “details” of customer requirements or issues related to internal organization. For example: are...
Three key elements of assessment and evaluation of changes according to ITIL
Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people… etc. But, are they...
Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people… etc. But, are they all important enough? Do they all need the same approach? This question can sound tricky,...
Which roles do you need for ITIL Service Operation?
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers. You...
