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ISO-20000-ITIL-blog

All posts by: Hugh Shepherd

12 steps in the transition from ISO 20000 2011 to 2018 revision
Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous...
Now that ISO 20000:2018 has been released, the next logical step is how to make the transition from the previous version. The new version of ISO 20000:2018 adopts the HLS (High Level Structure). This structure...
Overview of ISO 20000:2018 structure and requirements
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service...
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework on...
ITIL 3 vs. ITIL 4 – What has changed and what is new?
ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a...
ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a major part of modern business strategy, and digital transformation has introduced new business models that...