How to use ITIL to prepare the Service Asset & Configuration Management Plan
Neven Zitek
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because...
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because it enables you to perform changes in a controlled manner, allowing beneficial changes to be...
ITIL Incident Management benefits – Simple explanation for your top management
Branimir Valentic
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss...
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss every topic, or you had better avoid any communication. From my experience, you should invest...
ITIL Transition – All about testing in Release and Deployment Management
In some of our previous articles, we’ve already been discussing Release and Deployment Management, but in this week’s blog post...
In some of our previous articles, we’ve already been discussing Release and Deployment Management, but in this week’s blog post I’d like to expand the topic a bit and share some information specifically regarding testing...
ITIL Supplier Management and Service Level Management – How to put the two in balance
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely,...
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely, it’s a rare situation that a company provides and/or supports service(s) and has all necessary...
ITIL Business Case – How to justify the implementation of the IT service
Starting a new service (or making a significant change to an existing one) almost always has a non-IT beginning. Before you...
Starting a new service (or making a significant change to an existing one) almost always has a non-IT beginning. Before you focus on development, build, test… etc., there are a few important steps in your service...
ITIL Service Operations – From development to maintenance without headaches
I agree that it’s not easy to finish the development of a new service or implement significant change to an...
I agree that it’s not easy to finish the development of a new service or implement significant change to an existing one. But, once you are finished and ready to go live, i.e., enter the...
