Who is your ideal project manager for ITIL/ISO 20000 implementation?
Branimir Valentic
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the...
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the topic is ITIL or ISO 20000 – implementation is the topic that creates the most interest. Implementations...
Is ITIL applicable for small companies as well?
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation –...
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation – for what kind of organizations is ITIL suited? What kind of organizations implement ITIL –...
How to manage Emergency Changes as part of ITIL Change Management
Neven Zitek
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and...
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes. This is in order...
ITIL / ISO 20000 RACI matrix – How to use it to clarify responsibilities
Let’s be honest – many people have a problem with taking over responsibility. But, on the other side, almost all...
Let’s be honest – many people have a problem with taking over responsibility. But, on the other side, almost all of us like to know who is doing what and who is responsible for something....
How to overcome barriers while implementing the ITIL/ISO 20000 Change Management process
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service...
When talking to the people working in IT Service Management (ITSM), much of the language sounds sophisticated: Incident Management, Service Desk, escalation, priority, resolved, authorized…etc. But, once we get to Change Management, the tone of...
ITIL Technical and Application Management – where to find experts throughout the lifecycle
Maybe, it will sound challenging, but it’s easier to setup the processes and functions in your IT Service Management (ITSM)...
Maybe, it will sound challenging, but it’s easier to setup the processes and functions in your IT Service Management (ITSM) organization than to manage them in the real life. ITIL provides you with a lot of...
