ITIL CSI 7-step improvement process: Start gathering the data
Neven Zitek
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core...
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core of the ITIL CSI: 7-step improvement process. In my honest opinion, this process is the main...
Three key elements of assessment and evaluation of changes according to ITIL
Branimir Valentic
Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people, etc. But, are they...
Changes necessitate the recruitment of many resources inside your organization – management, developers, technicians, operations people, etc. But, are they all important enough? Do they all need the same approach? This question can sound tricky,...
ITIL CSI 7-step improvement process: What is it all about?
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while...
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while providing value to customers. But, while ITSM-oriented organizations generally can cope with the concept of...
Which roles do you need for ITIL Service Operation?
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers. You...
How to define the scope of the SMS in ISO 20000
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And,...
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And, then the headache starts. Let’s assume you already have ISO 9001 or ISO 27001 in place, and...
ITIL Strategy Plan – Are you sure you have this document?
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not...
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not mean that everything is very easy,” and personally, I couldn’t agree more. Most IT organizations...
