ITIL and ISO 20000 Budgeting and controlling Part I – Know your business
Branimir Valentic
I can describe my first budgeting as – confused and lost. I know that many people in IT share my...
I can describe my first budgeting as – confused and lost. I know that many people in IT share my experience. What is it, how does it work, who sends what to whom, where are...
ITIL – Service Validation and Testing
Neven Zitek
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release...
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release and Deployment Management Part I – General principles and service testing, but instead of yet...
Post Implementation Review – Buzzword, or mighty tool?
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you...
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you guessed it – resolving incidents that arose as a consequence of the change). It’s not...
ITIL – Service Level Agreements: Designing frameworks
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what...
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what you get), I’ve tried to emphasize the importance of Service Level Management. If that article...
Early Life Support – Live environment introduction made easy
I think we would agree that if your organization wants to support a newly developed service, there is a lot...
I think we would agree that if your organization wants to support a newly developed service, there is a lot of know-how, in respect to that service, needed. The point is, when the service goes...
ITIL – Service Provisioning: Shared model
Every now and then, I get that ultimate ITSM question: “Why should my organization implement ITIL principles?” And while there...
Every now and then, I get that ultimate ITSM question: “Why should my organization implement ITIL principles?” And while there are many non-financial benefits to implementing ITIL (such as service quality or transition readiness), for any...
