ITIL Service Portfolio Management Process Overview
Drago Topalovic
As was mentioned in the previous article Service Portfolio Management – Services, where do they come from?, the main task...
As was mentioned in the previous article Service Portfolio Management – Services, where do they come from?, the main task of the Service portfolio management process is to provide a set of tools for assessing...
Ready, steady… go – Starting ITIL implementation
Branimir Valentic
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the...
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the implementation starts. If you have taken care of those, then the next step is to...
ITIL Customer-facing vs. supporting services
Neven Zitek
As an IT Service Provider, according to best practice principles, you should have a list of services you provide. This...
As an IT Service Provider, according to best practice principles, you should have a list of services you provide. This document is called the Service Catalogue, and it’s the first thing you must have in...
Considerations before ITIL implementation
How does one describe ITIL implementation? As a book with many questions (at least, the first few chapters of it)....
How does one describe ITIL implementation? As a book with many questions (at least, the first few chapters of it). The good news is that most of the implementation starts in such a way that...
ITIL Business Relationship Management – Know your customer
Business Relationship Management (BR Management) is a newly defined process introduced in ITIL 2011. Although it is not one of...
Business Relationship Management (BR Management) is a newly defined process introduced in ITIL 2011. Although it is not one of the mature key processes, it is absolutely crucial for IT service management. Therefore, it is...
ITIL Service Desk types
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a...
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a window to the IT organization or ITIL Incident Management – How to separate roles at different support...
