How to perform ISO 20000 training and awareness
Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s...
Although training belongs among the logical activities in every contemporary organization, ISO standards don’t leave that topic to the organization’s (free) judgement. ISO 20000 is not an exception – there is a direct requirement related...
How to become an ITIL consultant
Being a consultant sounds quite fancy, doesn’t it? I have to admit, it does, but on the other side –...
Being a consultant sounds quite fancy, doesn’t it? I have to admit, it does, but on the other side – I have to tell you that real life looks much different. ITIL covers a wide area...
How much does the ITIL/ISO 20000 implementation cost?
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to...
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to the implementation – particularly for your management. But, it’s also the most unpleasant one. Why...
What resources are needed to maintain your ISO 20000-based SMS?
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually,...
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually, a good idea can be an important distinguishing factor for a successful implementation. But, experience...
SMS Policy – How to create it according to ISO 20000
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s...
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s favorite topics. Sure, management of the IT organization is deeply involved in the above-mentioned topics,...
Improvements in ISO 20000 vs. CSI in ITIL
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to...
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already...