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ISO-20000-ITIL-blog

Tag: “auditee”

ISO 20000 internal audit – What is it and why is it important?
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a...
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a never-ending story. But, to start improvements (or, sometimes, corrections), you need to start somewhere. The...