ISO-20000-ITIL-blog

Tag: “Availability”

ITIL Event Management – Entry point of Service Operation
How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively...
How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively relies on end-users reporting issues to the Service Desk, you may want to learn more...
Business Impact Analysis in ITIL – Know what’s important
So, you claim you know your services and you are aligned with the business. Let me ask you a question...
So, you claim you know your services and you are aligned with the business. Let me ask you a question – do you know how your services are supporting business services? Which IT service(s) support...
ITIL Continual Service Improvement – don’t lose the momentum
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending...
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on an...
ITIL Service Level Management – making sure that what you want is what you get
As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a...
As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a few of them have business expectations against the services they provide in written form, and...
If anything shouldn’t be taken for granted… it’s Information Security Management
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password...
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password change set up on the system.  And, the answer included words like “my opinion,” “my...
Availability Management – calculating for improvement
By providing IT services, a service provider creates value that a customer receives. To avoid a gap between (customer) expectations...
By providing IT services, a service provider creates value that a customer receives. To avoid a gap between (customer) expectations and reality (of how services are provided), the value created should be measured. There are...