ITIL Customer-facing vs. supporting services
Neven Zitek
As an IT Service Provider, according to best practice principles, you should have a list of services you provide. This...
As an IT Service Provider, according to best practice principles, you should have a list of services you provide. This document is called the Service Catalogue, and it’s the first thing you must have in...
Service Catalogue – Defining the service
Branimir Valentic
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of...
Company growth is good, even desired. But usually, along with the growth of the company, the number and complexity of the services grow as well. Situations where everyone can define their own service with respective...
ITIL Access Management – where do you think you’re going?
As part of an IT organization, how would you rate your relationship with the Human Resources (HR) department? If your...
As part of an IT organization, how would you rate your relationship with the Human Resources (HR) department? If your answer is “good,” I’ll assume that you joined your IT organization very recently. As far...
Service Catalogue – a window to the world
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it...
There is seldom such a controversial topic in IT Service Management as Service Catalogue. Though used by many organizations, it is often seen with different eyes. What is it, what should it contain, how should...
