ITIL Financial Management – Charging as a moment of truth
Branimir Valentic
When taking part in some of the ICT-related conferences, I meet many people working in many different industries and company...
When taking part in some of the ICT-related conferences, I meet many people working in many different industries and company sizes. Of course, since working environment dictates daily activities and the issues they live with,...
ITIL – Service Provisioning: Shared model
Neven Zitek
Every now and then, I get that ultimate ITSM question: “Why should my organization implement ITIL principles?” And while there...
Every now and then, I get that ultimate ITSM question: “Why should my organization implement ITIL principles?” And while there are many non-financial benefits to implementing ITIL (such as service quality or transition readiness), for any...
ITIL Service Desk types
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a...
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a window to the IT organization or ITIL Incident Management – How to separate roles at different support...
ITIL Financial Management – To charge or not to charge?
Maybe it sounds simple: “We deliver some services, charge for them and generate profit.” In this context, charging is “just”...
Maybe it sounds simple: “We deliver some services, charge for them and generate profit.” In this context, charging is “just” one step, but in the real world… well, it takes a “few” more things to...
