ISO 20000 Incident and Service Request Management – Increasing efficiency with information flow
Branimir Valentic
Once your service is in the live environment, the Incident and Service Request Management process will count for the majority...
Once your service is in the live environment, the Incident and Service Request Management process will count for the majority of your daily activities. This means, from a practical point of view, that your customers...
Answers to 5 FAQs about the ITIL Service Asset and Configuration Management process
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions....
Talking about implementation of anything related to ITIL (be it a process, function, tool, report … etc.) always raises many questions. Although that’s good for consultants (there are always potential customers), people inside the IT Service...
ITIL mini case studies: Applying lessons learned to increase quality of a service
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the...
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL). But, there is something even better. Any guesses? It’s...
