12 steps for ISO 20000 implementation
Branimir Valentic
If you dig into the content of ISO 20000-1 (requirements for the Service Management System, i.e., SMS), questions will start...
If you dig into the content of ISO 20000-1 (requirements for the Service Management System, i.e., SMS), questions will start to pop up. And, maybe one of the most interesting ones is certainly “How to...
