ISO-20000-ITIL-blog

Tag: “Improvement”

Corrective and Preventive Actions in ISO 20000 – What they are and how to use them
Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end...
Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end of your activities? SMS (including all processes) will be monitored and you will notice that...
Improvements in ISO 20000 vs. CSI in ITIL
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to...
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already...
How to use the ITIL CSI approach to improve your services
Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and...
Improvements are quite sensible things. First of all, effort (sometimes significant) needs to be invested in order to detect and start an improvement initiative. Secondly, once you have the improvement defined, it’s important that there...
What should be on the SMS management review agenda according to ISO 20000?
There are a lot of people interested in the Service Management System (SMS) based on ISO 20000. But, there are...
There are a lot of people interested in the Service Management System (SMS) based on ISO 20000. But, there are also a lot of people who don’t like meetings. I understand them, but there is...