ISO-20000-ITIL-blog

Tag: “incident manager”

How to choose an ITIL/ISO 20000 Incident Manager: 5 main characteristics
If you take a look at ITIL, there will be hardly any details about people who should be responsible for the...
If you take a look at ITIL, there will be hardly any details about people who should be responsible for the processes or functions while you implement them. OK, ITIL defines some responsibilities, whereas ISO 20000...