Does ISO 20000 guarantee excellence in IT service delivery?
Branimir Valentic
It’s easy to talk to the people who are familiar with ISO standards, i.e., their purpose and pros & cons...
It’s easy to talk to the people who are familiar with ISO standards, i.e., their purpose and pros & cons of the implementation. But, let’s be honest – such people are the minority. There are...
Main obstacles during ISO 20000 implementation and how to overcome them
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project...
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project you consider important. A lot of enthusiasm, energy and motivated people. Planning is, usually, the...
What’s the content of an ITIL/ISO 20000 SLA?
Once your IT service is in the live environment – that’s when your service’s “adult life” begins; i.e., it’s time...
Once your IT service is in the live environment – that’s when your service’s “adult life” begins; i.e., it’s time to see how good (or bad) the service is. Users will start using it and...
ISO 20000 internal audit – What is it and why is it important?
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a...
Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a never-ending story. But, to start improvements (or, sometimes, corrections), you need to start somewhere. The...
Who are the stakeholders and what is their importance in ITIL-based IT Service Management?
Quite often I notice, during discussions about ITIL-based IT Service Management (ITSM), the mention of stakeholders. Although some people use...
Quite often I notice, during discussions about ITIL-based IT Service Management (ITSM), the mention of stakeholders. Although some people use it as a buzzword, those who know what it means – they know it’s quite...
What’s needed for successful ISO 20000 certification of your company?
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical...
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical moment in the ISO 20000 implementation lifecycle). For that milestone your SMS (Service Management System) has...
