ISO-20000-ITIL-blog

Tag: “ISO 20000”

Identifying context of the organization according to ISO 20000
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By...
The latest release of ISO 20000:1:2018 brings changes in Clause 4 by introducing the term “Context of the Organization.” By being clear about what internal and external issues are relevant, the company builds a solid...
COBIT, ITIL and ISO 20000 – The main differences
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its...
An organization, at times, needs to make decisions as to which framework or standard is the most suitable for its business: ITIL, COBIT, or ISO 20000? There are parameters like the nature of the business...
Similarities and differences between ISO 27001 and ISO 20000
When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that...
When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common and, if...
How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared...
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the...
What is the Information Security Policy according to ITIL/ISO 20000?
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my...
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my hands was – a miss. It was more like a small book. That document (I...
Corrective and Preventive Actions in ISO 20000 – What they are and how to use them
Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end...
Have you ever thought that, once you finish implementation of the ISO 20000-based Service Management System (SMS), it’s not the end of your activities? SMS (including all processes) will be monitored and you will notice that...