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Free webinar – How to use a Documentation Toolkit for the implementation of ITIL / ISO 20000



Presenter (in English): Branimir Valentic

Webinar designed for companies that are planning to implement ITIL / ISO 20000 using the Do-It-Yourself approach. During this webinar you will be able to see whether the templates, know-how, and support from 20000Academy are applicable to your implementation project.


Register for this webinar to learn:

  • Which document templates are included in the Documentation Toolkit, and what they look like
  • How to fill out the documentation templates
  • The sequence of writing the documents
  • What additional support is included in the price of the Toolkit
  • The most common problems in ITIL / ISO 20000 project and how to avoid them


Upcoming Dates/Times:

Wednesday – June 13, 2018

8:00 AM Los Angeles time /
11:00 AM New York time /
4:00 PM (16:00) London time /
5:00 PM (17:00) Brussels time /
8:30 PM (20:30) Mumbai time

Duration: 50 minutes / Convert to your time zone

Can’t wait for the next live webinar? Watch the recording here.


What You Receive:

  • Training delivered by Branimir Valentic, the author of the ITIL & ISO 20000 Documentation Toolkit
  • Download of presentation deck
  • Access to webinar recording


Target Audience:

This training is designed for professionals who were given the task of ITIL / ISO 20000 implementation, including:

  • Information security professionals
  • IT managers
  • Risk managers
  • Compliance managers
  • Members of top management responsible for IT/IT services
  • IT Service Management consultants


About the training:

This interactive live online training (via webinar) is designed to enable you to walk away with knowledge on what the ITIL / ISO 20000 Documentation Toolkit looks like and how you can use it to speed up the implementation of this IT Service management standard i.e. framework. This course offers compelling content, a downloadable presentation deck, and live engagement with an expert consultant with whom you can discuss how to resolve your specific implementation issues. You will experience the training right from your desk, eliminating travel costs and minimizing lost time away from your office.


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Presented by: Branimir Valentic

branimir-valenticBranimir Valentic is the author of the ITIL and ISO 20000 toolkits at 20000Academy. He has extensive experience in IT Service Management (consultancy, training, and tools), IT governance (training and consulting), Project Management, and consultancy in IT and telecommunication. In his consultancy career he works with clients from various branches.

He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor, and PRINCE2.

20000Academy live online trainings: The knowledge you can apply right away.

Related Frequently Asked Questions

In which language are the webinars delivered?

Live online trainings via webinars are currently delivered in English only. However, we plan to deliver some of the trainings in other languages, too.

Are these trainings held in person, at a specific venue?

No, all our live online trainings are delivered through Internet only, via webinars. Webinars enable you to experience both audio and video presentation from our presenter/trainer.

What do I need to watch the webinars on Demand (recording of live online streaming)?

You just need your computer with a browser - webinar recordings can be watched as any other video on the internet, e.g. on YouTube.

How many times can I watch the webinar recordings?

The number of views is not limited - you can watch the recordings as many times you wish.



  • Exemplar Global (formerly RABQSA) is leading international authority in certification of training providers.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.
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