ISO-20000-ITIL-blog

Tag: “ISO/IEC 20000”

5 key benefits of ISO 20000 implementation
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it...
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it from the positive side – at least you have a concrete goal. Yes, there will...
Who is your ideal project manager for ITIL/ISO 20000 implementation?
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the...
From time to time I have the opportunity to visit conferences that are IT Service Management (ITSM) related. Whether the topic is ITIL or ISO 20000 – implementation is the topic that creates the most interest. Implementations...
ITIL / ISO 20000 RACI matrix – How to use it to clarify responsibilities
Let’s be honest – many people have a problem with taking over responsibility. But, on the other side, almost all...
Let’s be honest – many people have a problem with taking over responsibility. But, on the other side, almost all of us like to know who is doing what and who is responsible for something....
ITIL and ISO 20000 – What does Project Management have to do with it?
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them?...
Both ITIL and ISO 20000 are related to IT services. But, how much does project management fit in with (both of) them? I would say – a lot. Actually, I’m sure I’m not telling you anything new...
ISO 20000 Supplier Management – You lead the game
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services....
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services. There are some parts of the service where you need someone to help you with...
ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately...
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately I thought of incidents, changes, service assets… but I didn’t have high expectations regarding financial...