Do you need an IT Service Manager for ITIL/ISO 20000?
Branimir Valentic
No matter whether you are implementing (some of) the ITIL processes/functions or an ISO 20000-based Service Management System (SMS), IT Service...
No matter whether you are implementing (some of) the ITIL processes/functions or an ISO 20000-based Service Management System (SMS), IT Service Management (ITSM) is a discipline that includes organizational capabilities that use available resources to deliver...
