Technical Management Function – custodian of your technical expertise
Branimir Valentic
Running (complex) IT services requires knowledge and deep understanding of the technology used. Can an operational team handle it alone?...
Running (complex) IT services requires knowledge and deep understanding of the technology used. Can an operational team handle it alone? Most probably – no. There is a lot of knowledge behind “fulfilling service requirements”....
Building a world of knowledge – ITIL Knowledge Management
It’s no secret anymore that knowledge is seen as one of the most valuable assets – for individuals, as well...
It’s no secret anymore that knowledge is seen as one of the most valuable assets – for individuals, as well as for organizations. There are many frameworks, standards or methodologies used inside organizations… but they...
How to avoid unsatisfied customers by managing problems and incidents according to ISO 20000
Antonio Jose Segovia
As you can imagine, it is an absolute truth that there is no perfect service, and an anomaly always arises...
As you can imagine, it is an absolute truth that there is no perfect service, and an anomaly always arises that prevents us from providing the service properly. At this point it is important to...
