ISO-20000-ITIL-blog

Tag: “Post Implementation Review”

Post Implementation Review – Buzzword, or mighty tool?
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you...
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you guessed it – resolving incidents that arose as a consequence of the change). It’s not...