Main obstacles during ISO 20000 implementation and how to overcome them
Branimir Valentic
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project...
There is no doubt – it’s a wonderful feeling once you get the OK for the implementation of a project you consider important. A lot of enthusiasm, energy and motivated people. Planning is, usually, the...
5 biggest challenges while setting up the Incident Management process
Incident management is always “hot stuff” in IT Service Management (ITSM). While reading ITIL literature you will notice many elements that...
Incident management is always “hot stuff” in IT Service Management (ITSM). While reading ITIL literature you will notice many elements that need to be considered. But, one of the fundamental issues (not emphasized enough) is –...
