Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan
Branimir Valentic
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too...
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too many “What if?” questions until something actually happens. But, once it does – the company...
How to manage service management records according to ISO 20000
Have you ever been in a situation when you had to make a decision, but you had almost no information?...
Have you ever been in a situation when you had to make a decision, but you had almost no information? Sooner or later, each one of us gets into such a situation in our lifetime....
ITIL/ISO 20000 supplier performance report – The moment of truth
Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t...
Suppliers can be a great help. For example, there are probably areas of expertise that you need, but you don’t have them. It’s logical to look elsewhere for them, i.e., to find someone who has...
