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ISO-20000-ITIL-blog

Tag: “Reporting”

Incident Record – you can’t live without it
The Incident Record is a record about all activities and details related to an incident. Very often, the wording “Incident...
The Incident Record is a record about all activities and details related to an incident. Very often, the wording “Incident Ticket” is used. We are talking about the recording of all activities and details related...
ITIL Continual Service Improvement – don’t lose the momentum
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending...
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on an...
ITIL Service Level Management – making sure that what you want is what you get
As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a...
As part of my job responsibilities, I had the opportunity to assess and analyze many different IT organizations. Only a few of them have business expectations against the services they provide in written form, and...
ITIL & Accounting in IT organizations – not even half as boring as it sounds!
As a part of my job-related responsibilities, I’ve performed many IT due diligence analyses for customers, and one of the...
As a part of my job-related responsibilities, I’ve performed many IT due diligence analyses for customers, and one of the biggest problems I’ve encountered was identifying customers’ true IT costs. You’d imagine the process would...
Service Reporting: get the picture, big and small
Service Reporting is important. I will not step through various requirements and recommendations from ISO 20000-1 or ITIL; you are...
Service Reporting is important. I will not step through various requirements and recommendations from ISO 20000-1 or ITIL; you are free to explore them in the original material. In this post, I decided to provide...