ISO-20000-ITIL-blog

Tag: “request fulfillment”

Managing Service Requests in ITIL/ISO 20000 using the Service Request record
Once, when I started working for a multinational company, I needed my laptop to be installed. The first issue was...
Once, when I started working for a multinational company, I needed my laptop to be installed. The first issue was that there was only kind of (meaning – with very narrow functionality) a Service Desk....